InnovaCare Health is a renowned healthcare provider that operates successful health plans in Puerto Rico. The company has been offering its innovative services through its two affiliates: MMM Healthcare and PMC Healthcare. The membership base of the company comprises over 200,000 people, who are served by more than 7,500 providers. In addition, InnovaCare Health operates two Medicaid plans, which are under the Government Health Plan of Puerto Rico. The company is committed to providing the public with quality healthcare services through their innovative, coordinated, and cost-effective managed care models that are fully integrated with modern technologies. Notably, the company operates at 90 percent customer satisfaction rate.
In 2011, both MMM and PMC were given the NCQA accreditation. This certification is only provided to a company when its plan meets or exceeds quality assurance standards. The key determiners of the accreditation are quality improvement and customer protection. At the company, employees espouse a clear vision, cordial working relations, team work and adequate communication. Transparency has enabled the corporation to soar high in the competitive healthcare sector. The mission of the corporation is to redefine how healthcare is managed in the contemporary environment.
The success of the company is anchored on its visionary leadership team. Rick Shinto is the chief executive officer while Penelope Kokkinides serves as the chief administrative officer. The other leaders who have played a pivotal role in the company’s growth are Mike Sortino and Jonathan Meyers, who are the chief accounting officer and chief actuary officer respectively. Rick has brought technical experience and transformative leadership at InnovaCare Health owing to his vast knowledge on operational and clinical healthcare. Rick has been the recipient of the Ernst & Young Entrepreneur of the Year award. Previously, Shinto worked for Cal Optima Health Plan, NAMM California, Aveta and Medical Pathways Management Company. He holds an MBA from the esteemed University of Redlands, a medical degree from the revered State University of New York and a BS from the renowned University of California.
Penelope Kokkinides is the former vice president of clinical operations and chief operations officer at Aveta. She is knowledgeable on developing clinical programs and overseeing healthcare and operational management, especially organizational structure and efficiency. Penelope has worked for Centerlight Healthcare, Touchstone Health and AmeriChoice. Sortino has worked for HCC Specialty, Samsung Fire and Marine Insurance Company. He has vast experience in public accounting, and reinsurance and insurance industries. Jonathan has rendered his services for Horizon BCBS and Healthcare Partners. He has also offered his consultancy services for AXA Financial, SEIU 1199, International Paper, Johnson & Johnson and Northwell Health. Read more about her interview on Ideamensch.